About Us We try to provide you with the best products and service we can, but occasionally things do wrong. If you have any complaints about our service or products we want to put it right, so let us know.
We aim to deal with your complaint as quickly as possible and you would expect a response from us within 5 working days of you raising a complaint. After that we will keep you informed of the progress of any inquiries we have to make, for example with our suppliers or carriers, and let you know how long we think it may take to resolve the problem.
You can e-mail, write, telephone or Fax us with your complaint. Our telephone lines are open Monday to Friday 9.00 am to 5.00 pm Closed on English Bank Holidays
Our Contact details: Ascott Smallholding Supplies Ltd Unit 21/22 Whitewalls Easton Grey Malmesbury Wiltshire SN16 0RD United Kingdom Phone: 0845 130 6285 Fax: 01666 826402 Email: sales [at] ascott [dot] biz VAT Number GB 666 7779 63
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit, and debit cards as well as Paypal on-line. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
You may send your credit or debit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.
Shipping And Handling We will normally dispatch your order within two/three working day (ie excludes Saturdays, Sundays and Bank Holidays) of receiving it. A signature is normally required on all deliveries. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
For UK mainland delivery we use a two-day carrier, for lightweight orders we use Royal Mail. For off shore or Northern Scotland deliveries allow an extra two days for delivery. Some heavy or bulky items, are dispatched directly from the manufacturers and will take longer to be delivered, expected delivery times for these items are shown on the individual product pages.
Should we be unable to deliver your order within our published times we will contact you to advise you of this. If the revised time scale is unacceptable to you, you will of course receive a full refund if we have already processed your order.
We try to be as fair as we can with our shipping charges. These charges are a contribution towards shipping and handling, and do not cover the full cost. Our basic shipping charges are; England, Wales & Lowland Scotland orders are charged at £6.99 per order Scottish Highlands & Scottish and other UK Islands, are charged at £12.95 per order ( Post codes, IV, HS,KA27/28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE, IM, TR21-25) Channel Islands orders are charged at £12.95 up to 30 kg Northen Ireland orders are charged at £13.95 up to 30 kg Ireland & Isle of Man £14.95 up to 30 kg
We do however charge extra for some heavy items, such as Poultry Housing OTHER CARRIAGE RATES APPLY TO NON-UK MAINLAND SHIPPING.
When you place your order you will be given a complete provisional cost of your order including shipping charges BEFORE you confirm your order. However we reserve the right to amend the shipping charges if you have marked the wrong shipping charge box. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.
Delivery Schedule We will normally dispatch your order within two/three working day (ie excludes Saturdays, Sundays and Bank Holidays) of receiving it. For UK mainland delivery we use a two-day carrier, for lightweight orders we use Royal Mail. For off shore or Northern Scotland deliveries allow an extra two days for delivery. Some heavy or bulky items, are dispatched directly from the manufacturers and will take longer to be delivered, expected delivery times for these items are shown on the individual product pages. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery or to be left with a third party, ie a neighbour. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items.
Should we be unable to deliver your order within our published times we will contact you to advise you of this. If the revised time scale is unacceptable to you, you will of course receive a full refund if we have already processed your order.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All our prices include UK VAT where applicable. Our Vat Number is GB 666 7779 63
When you place your order you will be given a complete provisional cost of your order including shipping charges BEFORE you confirm your order. The price you actually pay on your total order may be a few pence up or down due to VAT rounding, this will be shown on your VAT Invoice supplied with your goods.
For delivery of orders outside of the EU, VAT may not be applicable, please ask for details.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 12 month guarantee, from date of purchase. Consumbles such as light bulbs and normal "wear and tear" are not included. Some products may be subject to manufacturers guarantee. We may ask a third party (normally the manufacturer) to operate our guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 130 6285 (International +44 0845 130 6285) or fax us on 01666 826402 or write to us at Unit 21/22 Whitewalls Easton Grey Malmesbury Wiltshire SN16 0RD United Kingdom
Our telephone lines are open Monday to Friday 9.00 am to 5.30 pm and Saturday 9 am to Noon. Closed Sundays and English Bank Holidays
Privacy Policy Ascott Smallholding Supplies Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. We do not use 'spam', defined as random marketing emails in the Privacy and Electronic Communications Act, to personal email addresses. The type of information we will collect about you includes: · your name · address · phone number · email address · credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.
Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
Returns Policy The Consumer Protection (Distance Selling) Regulations 2000 Terms & Conditions for Mail Order Retail Customers
1) Claims for Shortage or Damage to your Order Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative. 2) Your right to cancel If you are buying as a 'consumer', as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Goods may be returned within 7 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing at the address or e mailing us at our published email address. We aim to process your order for dispatch to you within two working days of receiving it. This will vary depending on the delivery service you choose. Some items are delivered direct from the manufacturers and may take longer to arrive. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you may then need to return them to us, (see our Returns Policy). If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. 3). Returns Policy On cancellation for whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances (see para. 2) we will (at your option) exchange the unused goods or refund you the amount paid for the goods only, the buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods. The cancellation policy does not apply to printed goods of any description, including books and videos, feeding stuffs unless faulty or damaged, or goods specifically obtained, or manufactured by us or our suppliers at your request. This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected. 4). Warranty Claims Should any product supplied to you from Ascott develop a fault after 7 working days following delivery and within the specified guarantee period we should be notified immediately. Should the fault fall within the warranty terms we will arrange for a repair or replacement at our option. You should not return the goods unless specifically asked to do so by us, when you will be given a "returns" reference number. 5). General We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Ascott. Ascott strongly recommend that livestock, eggs etc. are not booked until all goods are received and checked. Property and title to the goods remains with the Seller until paid for in full and Buyer shall allow access to repossess the goods at any time until full payment is received. The Seller reserves the right to clear any cheques before dispatch of the goods. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. We cannot guarantee that the appearance and/or colours of products shown in our catalogue or On Line shop exactly match the appearance and/or colours of the physical products themselves. Any advice provided by anyone at Ascott is provided to assist you with selecting the appropriate product. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice for example a Veterinary Surgeon, Environmental Health Officer or electrical engineer. To the extent permitted by law, Ascott accepts no liability for any loss, damage or injury arising as a consequence of the advice provided, or goods supplied. These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us. In these terms and conditions:- "Working day" means every day of the year except Saturdays, Sundays, English statutory and public holidays; "You", "Your" and "buyer" means the purchaser of the goods, "Us" and "Ascott" means Ascott Smallholding Supplies Ltd
These Terms & Conditions supersede all previous editions.
1st August 2007
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms We operate a cash with order system, we do not send goods on "approval"
